Customer complaint
What the customer noticed
The Lippert Schwintek super slide-out was completely stuck in the extended position. A replacement controller had already been installed, but the slide still would not move, and the customer needed to return home to Kentucky.
Diagnostic findings
What inspection and testing revealed
Motor 2 had damaged positive and negative wires that were not making contact with the wiring harness. A broken terminal pin was also lodged in the Motor 2 connector, preventing communication with the controller.
Work performed or recommended
What Sunset did or recommended
Using electronic diagnostic equipment, Sunset bypassed the controller and operated Motor 1 directly while the customer and friends carefully assisted the side with the failed motor.
Outcome and next step
Where the service call stands
The slide-out was safely retracted so the motorhome could travel home. The customer planned to replace the Schwintek motor and wiring harness after returning to Kentucky.