Customer complaint
What the customer noticed
The Norcold 8XRT refrigerator in this travel trailer was not cooling while operating on electric power.
Diagnostic findings
What inspection and testing revealed
Electrical testing showed no amperage draw at the heating element. A continuity test returned an open circuit, confirming that the electric heating element had failed.
Work performed or recommended
What Sunset did or recommended
The failed heating element was replaced. During the repair, the fire-resistant insulation around the boiler was found to be badly degraded and missing in several areas, so the damaged and missing insulation was replaced to restore proper coverage around the boiler assembly.
Outcome and next step
Where the service call stands
The refrigerator resumed cooling on electric power, and the boiler area was restored with proper fire-resistant insulation.