Customer complaint
What the customer noticed
The water-control valve handle broke while switching from city water to fresh-water fill, preventing the tank from filling. A PEX line leaked and the TV lift also needed service.
Diagnostic findings
What inspection and testing revealed
The diverter valve failed and a replacement part was not available during the visit.
Work performed or recommended
What Sunset did or recommended
Bypassed the failed diverter so the fresh-water tank could fill, repaired the leaking PEX line, and diagnosed and repaired the TV lift system.
Outcome and next step
Where the service call stands
Fresh-water filling, the PEX line and TV lift were restored for race weekend. The failed diverter was bypassed; the original valve still needed a permanent replacement when available.